Delivery and Returns
Delivery to the UK for purchases over £50 is free of charge. Purchases under £50 incur a flat rate £2.95 delivery charge.
At Karan Francis we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
We’ll gladly accept returns for any Dermalogica products purchased from shop.karanfrancis.com and will issue a full refund upon receiving your items within 14 days of the date on which you receive your order.
Should you have a skin response to your product please also contact our professional skin care therapists directly at karan Francis Health & beauty Clinic as soon as possible.
Tel 028 92613737
All returns must be pre-approved by customer service.
Please contact customer service within 48hrs should you have any discrepancies with your order.
Please follow the simple instructions below:
- Place the unused item in its original condition into original packaging.
- Contact Karan Francis Health & beauty Clinic to obtain authorisation for your return.
- We will e-mail you a returns confirmation.
- Take your package to the Royal Mail Post Office. Once we receive your returned product(s), we will issue your replacement or refund.
Please send your package to:
RETURNS, Karan Francis Health & Beauty Clinic, 8 The village Centre, Moira, County Armagh, BT67 0LE
Returns Policy – For ONLINE Purchases ONLY
Cancelling your order
The United Kingdom’s Distance Selling Regulations give you have the right to cancel your order for any item purchased from Karan Francis Health & Beauty Clinic, for a full refund. This does not apply to items that cannot be returned for hygiene reasons. You must inform Karan Francis Health & Beauty Clinic, via email or in writing within 14 days clearly stating your order number. For orders that are ‘Awaiting Dispatch’ it may be possible to cancel your order before it is dispatched. If however your order has already shipped, you will need to return the order to us at the address above.
This returns policy does not affect your statutory rights.